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| About I.S.I. Srl At present, demanding customers worldwide, who require valued surveys on damages or loss prevention surveys for their shipments, actually hire individual experts or claims agents that can be found all over the world. |
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However, there is often no possibility to test in advance the professional qualifications of experts; there is certainly a good chance of hiring excellent expertise from these professionals, but there is also a risk to find oneself in trouble for not having received adequate service.
This is exactly the operations field of our company, which developed from market requirements in this sector, notably the need to achieve a high and consistent quality of service without any bad surprises. Our clients, mainly concentrated in Italy and in other European countries and also expanding in other continents, are very demanding as they are leading specialised companies in the transportation sector - Insurance Companies, Brokers, land sea and air Carriers, as well as companies that ship or receive their own goods. We have achieved a high level of service on the entire Italian territory, and also abroad upon request by our Italian customers, thanks to our staff operating directly or through a ubiquitous network of qualified Transport Surveyors who have been selected and trained by our staff. The secret of I.S.I. fast and consistent growth - our best promotional tool - is to be found in the company management, with its own staff of highly qualified Transport Surveyors having a vast knowledge of the field, who demand the highest available services by consultant surveyors and correspondents, as is nowadays required by major clients. Our guidelines consist in expanding the business respectfully of individual skills and keeping in mind the importance of servicing a most demanding clientele, who can appreciate our careful surveys as an essential tool in a constantly developing market. |
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| How we operate Clients who ask for a survey need to be constantly updated on the case developments. Upon being appointed, I.S.I. confirm receipt and acceptance within a few hours, by fax or e-mail. |
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We send a preliminary report within 48 hours in order to advise our customers on circumstances and causes of the event and on the extent of the loss.
Every 30 days we supply a regular update on the file developments, and intermediate updates whenever a significant event occurs. Whenever needed, we officially ask the counterpart representatives to take part to our survey and, at the end of each survey, a statement of facts is drafted. Our survey reports are supplied by hard copy, diskette, or e-mail. Each survey report is completed with attached documents which are necessary for subsequent settlement of the damage or, if that is the case, to make a recovery action against the liable party. A comprehensive photographic set completes each survey report. |
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Via Tolmezzo, 3 - 20132 Milan (Italy)
Tel.: +39-02-28970387 Fax: +39-02-28971102
Web: www.isisurveys.com Email: isisurveys@isisurveys.com
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